Terms & Conditions

RETURN/EXCHANGE POLICY

For your convenience, 2ES5 Concept Store offers our customers the option to return within 30 days of purchase. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. 2ES5 Concpt Store does not accept any worn or damaged products. In case of return customer pays all shipping fees. After we received your return the exchange item or refund will be processed within 10 working days. Items that are damaged in transport are the responsibility of the selected courier service. We suggest opening and inspecting of the goods in front of the courier before signing the receipt of the order. 2ES5 Concept Store will not be held responsible for such misconduct of it’s goods.

PAYMENT

Card payment is realized in cooperation with AllSecure doo and UniCredit Bank Serbia JSC and  is done in a safe and certified way through AllSecure Paymet Gateway, by simply entering the payment card information.

Payment also can be made via Post Express courier service. In this case the shipping and billing address must always be the same. All prices are in RSD.

PAYMENT METHODS

Payment of products on our Internet shop can be done in one of the following ways:  payment cards – VISA, Maestro or MasterCard that support payment via the Internet. Card payment is realized in cooperation with AllSecure doo and UniCredit Bank Serbia JSC and is performed in a safe and certified way through AllSecure Paymet Gateway, by simply entering the payment card information.

After the card information is entered and the payment is confirmed, the bank authorizes the transaction and the order is approved and enters the further preparation process for delivery.The amount will be reserved on your card (account) and will not be available to you for any other purpose.

The transfer will be completed and the amount withdrawn from your account only when the products are ready for transport and handed over to the courier service. In case the payment is not completed or the amount is not withdrawn from the account until the expiration of 14 days from the acceptance of your order, that order will be canceled and deleted. After the expiration of 14 days, the money booked in your account will be released and will be available again. After that you can repeat the same or new order, and make payments related to them.

Check with the bank that issued the card if your card supports payment via the Internet.

PAYMENT CARD DATA PROTECTION

When entering payment card information, confidential information is transmitted through a public network in a secure (encrypted) form using the SSL protocol, using the latest methods for sensing sensitive data, and in accordance with PCI-DSS standards. Data security during purchase is guaranteed by the processor of payment cards UniCredit Bank Serbia JSC. No information about the payment card is available to the merchant at any moment.

3D Secure Protection for All Merchants and Customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants who use AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of purchasing. Customer payment card numbers are not stored on the merchant system, and the entry itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway is consistently compliant with all the requirements of card organizations in order to increase the level of security of traders and customers. From 2005 to the present, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive data. PCI Standards are sensitive to sensitive cardholder data during the entire payment process: from the moment the data is entered at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, and the subsequent storage of such data.

PRIVACY

By using and/or visiting the 2ES5 Concept Store website, you acknowledge that you have read and understood Terms of Use. These Terms of Use apply to any and all users of the Website. Please read these Terms of Use carefully. If you do not agree to these Terms of Use, please do not use and/or visit the Website.

2ES5 Concept Store collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions. 

By visiting and using the 2ES5 website, you accept the practices described in this Privacy Policy.

PRIVACY POLICY

This Privacy Policy regulates the practice of gathering information from users when using the http // www.2es5.com website, as well as storing them in the databases of our company Love and Brands d..o.o Our privacy policy includes the reasons why and why we collect, use and protect your personal information.

We reserve the discretion to alter this Privacy Policy at any time, and so the amended text becomes valid immediately after publishing it on the Web site.

Continuing your use of the Website after modifications means that you accept all the terms of the Privacy Policy thus altered. Therefore, we advise users to periodically re-read the information contained in the Privacy Policy again in order to be informed of any changes.

SHIPPING

  • Once an order is placed it cannot be canceled.
  • For orders, please allow 3-5 business days for order processing and verification.
  • To protect our customers, 2ES5 Concept Store is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout.
  • All online orders are required to have identical Billing and Shipping Addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
  • We are unable to combine shipping on multiple orders.

LOST OR STOLEN PACKAGE

We are not responsible for any lost, stolen shipments.

** All payments will be made using Dinars (RSD). If the payment is made with card issued by foreign banks, Dinar amount will be converted to settlement currency of Bank (EUR) according to exchange rate of National Bank of Serbia.
When your card is charged, already converted amount will be converted to your local currency according to exchange rate of payment card operator.

** Price different from RSD that is listed on website is of informative character and due to mentioned conversions could differ from original price.